Transaction walkthrough
How to Top Up and Withdraw with U2
This walkthrough explains the checks around a payment request without promising a fixed method or processing time. The instructions displayed in your signed-in cashier take priority.
Editorially reviewed 7 September 2026
Before a top up
Open the cashier yourself and read the current instructions in full.
- Verify the displayed destination and account-name requirements.
- Enter the exact requested amount.
- Save the receipt and transaction reference.
Before a withdrawal
Resolve verification or active-promotion conditions before submitting.
- Confirm the destination and account details.
- Review any applicable turnover condition.
- Save the withdrawal reference and status.
If a transaction is delayed
Send one complete report through an official support channel.
- Include amount, time, method and reference.
- Redact unrelated personal and balance information.
- Do not repeat a payment while the first transaction is being checked.
Frequently asked questions
Why is my top up not visible?
Confirm the destination, amount and reference, then report one complete case to official support. Do not immediately repeat the transfer.
Why is a withdrawal pending?
Account verification, destination details, promotion conditions, payment windows or a manual review may affect status. Ask support for the exact outstanding requirement.
Is a processing time guaranteed?
No. Use the live status and current support guidance for the specific transaction.